Preliminaries Letter of transmittal Table of contents Glossary Contact officer(s) details Internet home page address and internet address for report Overviews Official Overview description of the Office Role and functions Organisational structure Outcome and output structure Where outcome and output structures differ from PBS format, details of variation and reasons for change [None to report] Report on Performance Review of performance during the year in relation to outputs and contribution to outcomes Actual performance in relation to performance targets set out in PBS/PAES Performance of purchaser-provider arrangements Where performance targets differ from the PBS, details of both former and new targets, and reasons for the change [None to report] Narrative discussion and analysis of performance Factors, events or trends influencing office performance Significant changes in nature of principal functions/services [None to report] Performance against service charter customer service standards,complaints data, and the office's response to complaints [None to report] Discussion and analysis of the office's financial performance Discussion of any significant changes from the prior year or from budget Summary resource tables by outcomes Developments since the end of the financial year that have affected or may significantly affect the office's operations or financial results in future [None to report] Management and Accountability Corporate Governance Statement of the main corporate governance practices in place Names of the senior executive and their responsibilities Senior management committees and their roles Corporate and operational planning and associated performance reporting and review Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risks Certification of fraud measures in place Policy and practices on the establishment and maintenance of appropriate ethical standards How nature and amount of remuneration for senior executive service employees officers is determined External Scrutiny Significant developments in external scrutiny [None to report] Judicial decisions and decisions of administrative tribunals [None to report] Reports by the Auditor-General, a Parliamentary Committee or the Commonwealth Ombudsman Management of Human Resources Assessment of effectiveness in managing and developing human resources to achieve departmental objectives Workforce planning, staff turnover and retention Training and development undertaken and its impact Occupational health and safety performance Productivity gains Statistics on staffing Certified Agreements and AWAs Performance pay Purchasing Assets Management Consultants and Competitive Tendering and Contracting Competitive tendering and contracting contracts let and outcomes, including any net savings Access by Auditor-General [No exemptions] Contracts exempt from Purchasing and Disposal Gazette [None to report] Providing access to people with disabilities Financial Statements Specific legislative reporting requirements Advertising and market research Ecologically sustainable development and environmental performance Freedom of information Occupational health and safety Other Information Discretionary grants Correction of material errors in previous annual report [None to report]